Privacy Policy – Scholars Tutorial

Scholars Tutorial is committed to safeguarding the privacy and personal information of the schools, staff, students, parents and administrators who use the Scholars Tutorial school assessment platform (the “Platform”). This Privacy Policy explains how we collect, use, protect and manage data.

By using the Platform, you agree to the practices described in this policy.

1. Data Controller & Processor

When a school uses the Platform, the school is the data controller of its students' and staff' personal data. Scholars Tutorial acts as a data processor, handling that data on the school's instructions and only to provide the service. For account and website data, Scholars Tutorial acts as the controller.

2. Information We Collect

We may collect and process the following data:

• Account and contact details for staff, students, parents and administrators
• School structure data (classes, subjects, staff and student rosters)
• Assessment data (papers, marks, results, feedback, progress and reports)
• Subscription and billing details (processed via secure third-party providers)
• Usage data (e.g., IP address, browser information) via cookies
• Communication records via email or online forms

3. How We Use Your Information

Information is used to:

• Provide and operate the Platform (assessment, marking and reporting)
• Manage accounts, roles and access
• Generate analytics, progress tracking and UAE (ADEK/KHDA/SPEA) MOE statutory reports
• Process subscriptions and billing
• Provide support and respond to queries
• Maintain the security and integrity of the service
• Improve the Platform and user experience

4. Disclosure to Third Parties

We do not sell, rent or trade personal data. We may share information only with:

• Trusted service providers (e.g., cloud hosting and payment processors) under confidentiality and data-processing agreements
• Regulatory or legal bodies where required by law

Data is never shared for marketing or advertising without consent.

5. How We Keep Your Information Safe

We use encryption (SSL/TLS) to protect data in transit and store data securely with access limited to authorised staff. Each school's data is logically separated (tenant isolation), and staff are trained in data-protection practices. Regular backups and access controls help protect against unauthorised access or loss.

6. Cookies

We use cookies to enable core functionality (such as secure login), remember preferences and gather anonymised usage insights. You can disable cookies through your browser settings, though this may affect functionality. See our Cookie Policy for details.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• School data: for the duration of the school's subscription and as instructed by the school
• On termination: school data is deleted or returned as agreed with the school, subject to legal requirements
• Account and billing records: as required to meet legal and accounting obligations

8. Your Rights

Subject to applicable data-protection laws, individuals have the right to:

• Access the personal data held about them
• Request correction or deletion of their data
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Lodge a complaint with the relevant data-protection authority

Where a school is the controller, such requests are directed to the school; Scholars Tutorial will assist the school in responding.

9. Updates to This Policy

This Privacy Policy may be updated from time to time. All changes are posted on this page with the latest revision date. We encourage you to review it regularly.

10. Contact Us

If you have questions about this policy or wish to make a data-related request, please contact:

Email: info@scholarstutorial.co.uk